Page 12 of The Dream Hotel
From: [email protected]
To: [email protected]
Timestamp: 12-26-10-02
Ticket number: 3962
Describe the issue: My outgoing calls dropped after 30 seconds, but I was charged for 3 minutes. This happened four times in a row, and I used up $12 of the funds my husband sent me, without actually speaking to him for much longer than a minute. I would like a refund for the unused minutes. Thank you in advance for your help.
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From: [email protected]
To: [email protected]
Timestamp: 01-03-11-38
Ticket number: 3962
Issue resolution: We apologize for the service disruption, which we are working to resolve. Unfortunately, we cannot issue a refund to your account because the minimum charge for any call placed from a PostPal comm pod is 3 minutes. If this doesn’t serve your needs, we recommend using PostPal email, which does not have length limits. Please note that a usage fee of $10 per 30 minutes applies to the tablets in the reading room. Thank you for using PostPal.
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From: [email protected]
To: [email protected]
Timestamp: 02-12-16-03
Ticket number: 4218
Describe the issue: An in-person visit with my husband was cancelled because PostPal incorrectly lists me as laid up in the infirmary. I waited for two hours before I was told of the cancellation and even longer before one of the attendants told me about the mix-up. Can you please correct my status in the system? I’m not sick and I want to see my husband.
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From: [email protected]
To: [email protected]
Timestamp: 02-13-11-12
Ticket number: 4218
Issue resolution: We apologize for any inconvenience. We have investigated this issue and have corrected your status in the system. Thank you for using PostPal.
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From: [email protected]
To: [email protected]
Timestamp: 02-26-16-33
Ticket number: 7462
Describe the issue: Your system is again listing me as unavailable for in-person visits. I’m not sick!!! This is the second time my husband and kids had to drive all the way out here only to be told that I couldn’t see them. CORRECT MY STATUS. I checked with the nurse and she said the mistake is not on her end. So please just correct my status.
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From: [email protected]
To: [email protected]
Timestamp: 02-27-11-06
Ticket number: 7462
Issue resolution: We apologize for the error. Your status is adjusted. Thank you for using PostPal.
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From: [email protected]
To: [email protected]
Timestamp: 03-05-10-01
Ticket number: 8606
Describe the issue: The scheduling system is down for the second time this week. Doesn’t your company want to make money?! Why is your service so shitty? I haven’t been able to get a visit from my lawyer, which I’m pretty sure constitutes an infringement under the law. Fix your scheduling system!
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From: [email protected]
To: [email protected]
Timestamp: 03-09-15-12
Ticket number: 8606
Issue resolution: We are showing a visit with an attorney on March 18. This ticket is marked as resolved. Thank you for using PostPal.
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From: [email protected]
To: [email protected]
Timestamp: 04-20-12-11
Ticket number: 12106
Describe the issue: Outgoing calls dropped after 30 seconds.
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From: [email protected]
To: [email protected]
Timestamp: 06-21-12-30
Ticket number: 13813
Describe the issue: Outgoing call dropped after 30 seconds.
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From: [email protected]
To: [email protected]
Timestamp: 06-23-08-02
Ticket number: 12106
Issue resolution: We are working to resolve service disruptions. Thank you for using PostPal.
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From: [email protected]
To: [email protected]
Timestamp: 06-27-18-15
Ticket number: 12145
Describe the issue: My balance shows $0 all of a sudden. I had $27 in there as of yesterday.
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From: [email protected]
To: [email protected]
Timestamp: 06-28-08-05
Ticket number: 12106
Issue resolution: Your balance has been corrected. Thank you for bringing this to our attention.
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From: [email protected]
To: [email protected]
Timestamp: 10-09-18-01
Ticket number: 17887
Describe the issue: Can you check that my account is still active? Except for a letter from my lawyer, I haven’t received mail in a month. There must be a problem with my account.
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From: [email protected]
To: [email protected]
Timestamp: 10-10-19-05
Ticket number: 12106
Issue resolution: We are showing that your account is active. Thank you for using PostPal.